Information We Collect

We collect different types of information to provide you with better budget planning tools and personalized financial insights. Here's what we gather and why it matters:

Information You Provide Directly

When you create an account or use our services, you share information with us. This includes your name, email address, phone number, and the financial details you enter into our budget planning tools. We also collect any messages you send us through contact forms or support channels.

Automatically Collected Information

Like most online services, we automatically collect certain technical information when you visit our site. This includes:

• Your IP address and general location (city and state level, not your exact address)
• Browser type and device information
• Pages you visit and how long you spend on them
• Referring website or search terms that brought you to us
• Time and date of your visits

Financial Data You Enter

Our budget planning tools work because you input your financial information. This might include income amounts, expense categories, savings goals, and debt information. We store this data securely so you can access your budget plans across devices and track your progress over time.

How We Use Your Information

Everything we collect serves a purpose. We don't gather data just to have it sitting in a database somewhere. Here's what we actually do with your information:

Service Delivery

First and foremost, we use your data to provide the budget planning services you signed up for. This means storing your budget information, calculating your financial projections, generating reports, and syncing your data across devices.

Communication

We use your contact information to send you important updates about your account, respond to your support requests, and occasionally share tips that might help you with budget planning. You can control which emails you receive in your account settings.

Improvement and Development

We analyze usage patterns to understand which features people find most helpful and where users get stuck. This helps us build better tools. For example, if we notice people struggling with a particular feature, we might redesign it or create better tutorials.

Security and Fraud Prevention

We monitor for suspicious activity to protect your account. If we see unusual login patterns or behavior that suggests someone unauthorized is trying to access your account, we may temporarily restrict access and contact you.

Data Storage and Security

Your financial information is sensitive, and we treat it that way. We've implemented multiple layers of protection to keep your data safe from unauthorized access, loss, or misuse.

Where Your Data Lives

All user data is stored on secure servers located in Australia. We use reputable cloud infrastructure providers who maintain ISO 27001 certification and comply with Australian data protection standards. Your data doesn't leave Australian borders unless you explicitly request access while traveling abroad.

Security Measures

We employ industry-standard security practices including:

• 256-bit SSL encryption for all data transmitted between your device and our servers
• Encrypted storage of sensitive financial information in our databases
• Regular security audits and vulnerability testing by third-party experts
• Two-factor authentication available for all user accounts
• Restricted employee access to user data on a need-to-know basis
• Regular automated backups stored in geographically separate locations

Access Controls

Only authorized grovixento employees can access user data, and only when necessary for support or technical purposes. All access is logged and monitored. Our team members sign confidentiality agreements and undergo background checks.

Sharing and Disclosure

We don't sell your personal information to anyone. Period. But there are specific situations where we need to share limited data with carefully selected third parties.

Service Providers

We work with other companies to help run our service. This includes hosting providers, email delivery services, payment processors, and analytics tools. These companies only get the minimum data they need to perform their specific function, and they're contractually obligated to protect your information.

Legal Requirements

We may disclose information if required by Australian law, court order, or government regulation. This includes responding to valid subpoenas or cooperating with law enforcement investigations. We'll notify you about such requests unless legally prohibited from doing so.

Business Transfers

If grovixento is acquired by another company or merges with one, your data would be transferred as part of that transaction. We'd notify you before this happens and explain any changes to how your data will be handled.

With Your Consent

Sometimes we might want to share your information in ways not covered by this policy. When that happens, we'll ask for your explicit permission first. You can always say no without any impact on your service.

Your Privacy Rights Under Australian Law

The Australian Privacy Principles give you specific rights regarding your personal information. We respect these rights and make it easy for you to exercise them.

Access Your Data

You can request a copy of all personal information we hold about you. We'll provide this in a readable format within 30 days. You can export your budget data anytime directly from your account dashboard without needing to contact us.

Correct Inaccurate Information

If any information we hold about you is wrong or outdated, you have the right to have it corrected. You can update most information yourself through your account settings. For anything you can't change yourself, contact our support team.

Delete Your Data

You can request complete deletion of your account and associated data at any time. Go to your account settings and select the delete option, or email us at help@grovixento.pro. We'll permanently remove your data within 14 days, except where we're legally required to retain certain records.

Restrict Processing

You can ask us to stop processing your data for certain purposes while still maintaining your account. For example, you might request that we stop sending you promotional emails but continue providing core budget planning services.

Data Portability

You have the right to receive your data in a portable format that you can transfer to another service. We provide data exports in CSV and JSON formats that work with most financial planning tools.

Object to Processing

If you believe we're processing your data inappropriately, you can object. We'll review your objection and stop processing unless we have compelling legitimate grounds to continue.

Cookies and Tracking Technologies

We use cookies and similar technologies to make our service work properly and understand how people use it. Here's what's happening behind the scenes.

Essential Cookies

These are necessary for basic functionality. They remember that you're logged in as you navigate between pages, store your preferences, and ensure security. You can't disable these without breaking the service.

Analytics Cookies

These help us understand which features get used most, where people spend time, and where they encounter problems. We use this information to improve the service. The data is anonymized and aggregated.

Your Cookie Choices

You can control non-essential cookies through your browser settings. Most browsers let you block or delete cookies, though this might affect how our service works for you. Our cookie banner lets you customize these preferences when you first visit.

Data Retention

We don't keep your data forever. Here's how long we retain different types of information and why.

Active Account Data

While your account is active, we keep all your budget planning data so you can access it whenever needed. This includes historical data that helps you track your financial progress over time.

After Account Deletion

When you delete your account, we immediately remove your access and begin the deletion process. Most data is deleted within 14 days. However, we may retain some information for longer periods when required by law, such as tax records or transaction logs. We keep these only for the legally required period.

Backup Copies

Deleted data may persist in backup systems for up to 90 days before being completely purged. These backups exist for disaster recovery purposes and aren't accessible for normal operations.

Anonymized Data

We may retain anonymized, aggregated data indefinitely for research and service improvement. This data cannot be traced back to you personally.

International Data Transfers

Your data is primarily stored and processed within Australia. However, some of our service providers operate internationally, which means your data might occasionally be processed in other countries.

When this happens, we ensure these providers maintain adequate data protection standards comparable to Australian law. We use contractual safeguards and only work with companies that demonstrate strong privacy practices.

If you're accessing our service while traveling outside Australia, your data will still be transmitted to our Australian servers. We use encrypted connections to protect data in transit regardless of your location.

Children's Privacy

grovixento is designed for adults managing their personal or household finances. We don't knowingly collect information from anyone under 18 years old. If you're a parent or guardian and believe your child has provided us with personal information, contact us immediately and we'll delete it.

While budget planning education is valuable for young people, our service requires a level of financial responsibility and legal capacity that comes with adulthood. We encourage parents to teach financial literacy to their children using age-appropriate tools and resources.

Changes to This Policy

We update this privacy policy occasionally to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you by email and display a prominent notice on our website.

The "Last Updated" date at the top of this policy shows when it was most recently revised. We encourage you to review this policy periodically to stay informed about how we protect your information.

If you disagree with any changes, you can close your account before the changes take effect. Continuing to use our service after changes are posted means you accept the updated policy.

Complaints and Disputes

If you have concerns about how we handle your personal information, we want to hear from you. Most issues can be resolved quickly through direct communication.

Internal Process

1. Contact our privacy team at help@grovixento.pro with details of your concern
2. We'll acknowledge your complaint within 3 business days
3. We'll investigate and provide a substantive response within 30 days
4. If you're not satisfied with our response, you can escalate to management

External Resolution

If we can't resolve your concern internally, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC). They're an independent authority that handles privacy disputes. You can reach them at: